Frequently asked
questions.
Everything you need to know about Naturo Group cleaning.
What time are your services available?
Our office is open Monday to Friday, 8:30am – 5:00pm. For special requests or after-hours service, please contact us in advance.
What services are included?
Our services include residential and commercial cleaning, deep cleaning, end-of-lease cleaning, NDIS Cleaning, Aged Care Cleaning and Department of Veteran Affairs Cleaning. For a full list of services, visit our website or contact us directly.
How much does it cost to clean my house?
The cost of cleaning your house depends on factors such as the size of your home, the type of cleaning service required, and any additional requests. For a personalised quote, please contact us or click on Get a Free Quote.
Are cleaning supplies provided?
Yes, we provide all necessary cleaning supplies and equipment. If you have specific product preferences or would like us to use your supplies, please let us know in advance.
Are your cleaning supplies safe for children and pets?
Yes, we use eco-friendly and non-toxic cleaning supplies that are safe for children and pets. If you have specific concerns or preferences, please let us know, and we can accommodate your needs.
How does a recurring service work?
Our recurring cleaning service allows you to schedule regular cleanings on a weekly, bi-weekly, or monthly basis. Once set up, our team will arrive at the scheduled time to maintain your home’s cleanliness. You can adjust, reschedule, or cancel at any time with advance notice. Contact us to set up a plan that fits your needs!
How easily can I book online?
Booking online is quick and easy! Simply visit our website, choose your preferred service, select a date and time that works for you, and confirm your booking in just a few clicks. If you need assistance, our team is happy to help.
What forms of payment do you accept?
We accept various payment methods, including credit and debit cards. All online payments are securely processed through Stripe. Please contact us if you have any specific payment preferences.
How long does it take to clean my house?
The time required to clean your house depends on factors such as the size of your home, the level of cleaning needed, and the number of cleaners assigned. On average, a standard cleaning for a 3-bedroom home takes about 2 to 3 hours. Deep cleaning or larger homes may take longer. Contact us for a more accurate estimate based on your specific needs.
Still have a question?
We respond to most enquiries within an hour during business hours.
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